Refunds, Returns and Problems

We want you to be 100% happy with your Slick products - but realise that sometimes things might not quite go to plan.

My Latex isn't as well shined or as easy to get into as I expected

We developed Slick over a long period, testing with many of our friends and playmates to see what works best for most garments and most people... but we're all different! You may find that very tightly fitting garments, or very hairy people may need to use a little extra dressing aid, especially in high-friction areas. See the Latex Care guide for helpful pointers for getting the most out of you Slick.

If your Latex is very old, dried out or dulled, you may find you get the best results by first treating your latex with Slick Thicc - its extra thick formulation will deeply nourish and condition your latex and make it look it's best. That said, Slick cannot repair damaged, ripped, split or seriously abused material - for that you should contact the original seller of your garments, or your local friendly latex clothing supplier.

My package arrived damaged

Occasionally our wonderful postal service are not as careful as they should be, so very occasionally we get leaks or spills in our packages despite our best efforts. If this happens take some pictures clearly showing the spillage with the bottle still sealed so we can claim back the damage from Royal Mail. In the meantime we'll send you out a replacement free of charge, or a refund if that's what you'd prefer. Either way, please get in touch with us at [email protected] and we'll be happy to help.

I'm unhappy about something else

We're really sorry to hear that - please get in touch with us at [email protected] and we'll see what we can do to put things right.

Aroma Pumps

Aroma Pumps are custom made by hand to order, so we'll only accept a return if there's something wrong we how the pump was manufactured. Please note that failure of silicone tubes due to over-exposure to aroma is not a manufacturing defect - it's important to follow the instructions and heed the warnings in the user guide. In essence, make sure you promptly clean out your aroma pot after each use, and make sure the pot is always kept in the correct position - upright and with any aroma well away from the silicone tubes.

If your silicone tuning does fail because of over-exposure to aroma, you can return your pump to us to have it repaired - but you'll have to cover the postage costs for this.